RETURN & EXCHANGE POLICY
You can only return your item within 28 days of your order. All returned items must be new, unused and in the original condition (not washed, worn, altered or soiled), suitable for resale in its original packaging. All our returns are quality inspected upon return. If we find the item to be in an unsuitable condition or it doesn’t meet the return requirements, we won’t be able to offer you a refund and we may return it back to you.
If your product is faulty please do not send it back to us without approval. Only in certain circumstances will we ask you to return it. Please contact us and send us clear images and a description of the problem.
YOU MUST include the ReactionSport Returns Form within and return it back to us using the instructions provided on the form. If you have misplaced your ReactionSport Returns Form please download and print one. Alternatively, you can write all the necessary information (included on the Reaction Sport Returns Form) on a piece of paper.
Refunds will be made back onto your original payment method within 30 days. We aim to process returns within 7 – 10 days after receiving the return. This may take longer depending on time of year and workload.
Certain items cannot be returned for several reasons, such as hygiene. These items are
- Mouth guards if the original packaging has been opened
- Groin guards if the original packaging has been opened
- Personalised goods (either by us or a third party)
If you wish to return a heavy or bulky item, please contact us to arrange a quote for collection.
We only offer an exchange service for different sizes of bundled products (e.g. full sparring kit and enrolment bundles). You CANNOT exchange one product for another unless there was an issue with your order. In this case, please contact us via email.
You must the return the item you want to exchange with the necessary details included in the ReactionSport Returns Form, ensuring you include the size of the item you want to exchange it for.
For other items, if you wish to order a different size simply send your item back to us for a refund and place a new order.
We now offer free returns via Royal Mail. Please use the following link to access the free postage –
Our free postage labels can only be used once. The product you are returning is your responsibility until it is delivered back to us. We recommend that you obtain proof of postage as we may ask for this information if you contact us about your return.