Return and Refund Policy

 

All/Any returned items must be new, original condition (not washed, worn, altered or soiled), and suitable for resale in its original packaging.

Refunds will be made back onto your original payment method within 30 days. We aim to process the return within  2 weeks but may take longer depending on time of year and workload. We do not currently offer an exchange service (excluding for bundle products). If you wish to order a different size simply send your item back to us for a refund and place a new order.

FOR SPARRING KIT/BUNDLE PRODUCTS:

You can not refund a single bundle item, we can only offer refunds for the entire bundle. Due to this, we offer an exclusive exchange service if any products within the bundle are unsatisfactory due to size or other reasons.  

It is your responsibility to obtain proof of postage for item(s) returned to us, please use a recorded delivery service.

You may try on for fitting but do not wear or use clothing/equipment. As all our returns are quality inspected upon return. If we find the item to be in an unsuitable condition, we won't be able to offer you a refund. If your return is invalid, we may have to return the item back to you. You will also be responsible for the return cost.

Certain items cannot be returned for several reasons, such as hygiene. These items are:

  • Mouth guards if the original packaging has been opened
  • Groin guards if the original packaging has been opened
  • Personalised goods (either by us or a third party)

 The product you are returning is your responsibility until it is delivered back to us.

Please make sure returns are packaged sufficiently and you use a tracked, secure postage service and obtain proof of postage.

We may ask for this information if you contact us about your return.

Please use the returns form which can be printed and return it back to us using the instructions provided on the form. 

Don't have access to a printer?

No problem! If you're unable to print our returns form, simply include a handwritten note inside your parcel with the following details:

  • The name of the person who placed the order

  • Your order number

  • The item(s) you're returning

  • Your reason for returning (e.g. wrong size, faulty or no longer needed)

Please ensure your items are securely packaged and sent to our returns address.

Return Address:
Reaction Sport
15 Osyth Close
Brackmills Industrial Estate
Northampton
NN4 7DY

All returns are subject to our standard returns policy.

If you wish to return a heavy or bulky item, please contact us to arrange a quote for collection.

If your product is faulty please do not send it back to us without approval. Only in certain circumstances will we ask you to return it.

Please contact us and send us clear images and a description of the problem.

If the item is still covered by the manufacturers warranty we will do our best to assist you with a replacement.